Frequently Asked Questions

  • Can I buy your containers?

    We don't currently offer any empty containers for sale. This is something we are considering. If you'd like to keep your containers from your delivery though, and do not return them after 3 months we will charge you for them, and you can consider them yours.

  • Can I schedule the delivery?

    Yes! During the checkout process you'll be able to select a delivery window. If you won’t be home, we will drop the EcoTote with your goods in a safe area. If you want to return another EcoTote with empty containers, please leave it outside your door in a safe spot with a note indicating that it is empty and ready for pickup.

  • Can I return full or semi-full containers and receive a partial credit?

    Even if your containers still have all the contents, we always empty them and sanitize them properly. We cannot credit your account for any full or semi-full container. If you want to return a container but you're not quite done with the product, you can always transfer it to a mason jar or container of your own, then return ours.

  • Can you guarantee my products are allergen free? (Gluten-free, nut-free, etc.)

    Unfortunately we can't make any guarantees or claims that our items are completely free from allergens, due to them potentially coming in contact with other items in our warehouse or the manufacturers warehouse. If your allergy is life-threatening, we recommend you avoid the food goods and stick to just ordering the health, pet and cleaning products. See our food safety information for further details.

  • Do I have to wash the containers?

    We know that you are a nice person and may want to do that. :) But we sterilize each container in our commercial dishwasher before refilling them with new product. So in order to help save water, just place them in the EcoTote when you are done with them, and we'll take care of the rest.

  • Do I need to be a member to order from the MapleStaple website?

    No. You can feel free to place an order to try us out. We know you'll love our service. Once you're done with the containers you can contact us to schedule a pickup or drop them off at our warehouse.

  • How long can I keep my containers?

    You can keep your containers for up to 12 weeks. After 10 weeks we will shoot you a friendly reminder to either place another order, or return the containers. At around 12 weeks we'll personally contact you via email with a list of any we're missing. Soon after that, if no order has been placed and no containers returned, than we'll charge you for any missing ones.

  • We are a brand/company that would like to partner with MapleStaple. How do we go about it?

    Thanks for your interest in being part of this big dream. We encourage you to visit our Contact page to fill out our form so that we can get in touch with you.

  • Why you don’t deliver in my area?

    While we plan to quickly expand our business into other areas, we must make sure that we can serve you with the highest standards you deserve. In the meantime, we invite you to subscribe to our newsletter to be the first one to know when we begin to deliver in your area.

  • Why don’t you carry more brands/products?

    We are carefully selecting the right partners and that can take some time. However, rest assured that we are working as quickly as possible to have more amazing products and brands available. For more news and updates, please subscribe to our Newsletter.

  • What happens if I loose a container or the EcoTote?

    Alas! We have chosen our containers and EcoTotes with love, making sure they’re made from quality environmentally-friendly materials. All the containers and totes are tracked on your account and will be dearly missed. If something is damaged or lost, we will unfortunately have to charge you for it, although we will be happy to credit your account if it is found. We also have a list of replacement fees for containers available on the website.

  • What kinds of Containers does MapleStaple use?

    Our goal is to use only steel, glass or BPA-free plastic containers, as research has shows that BPA, used to manufacture hard clear plastic, can seep into food or beverages and cause us to ingest unwanted toxins. With MapleStaple and our “refill model”, you never need to worry about your health or the environment.

    MapleStaple is furthermore committed to the environment by cutting down on un-needed single-use plastics and packaging. We are hoping to be a part of the solution that slows down the 23% of landfill waste that comes from containers and packaging each year. We would love to use less plastic, and will do our best to find the latest green containers that will help us serve our customers, while keeping as much pollution out of the environment as possible.